Returns and Exchanges Policy
At SHENHE, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for items in their original condition. Simply follow our streamlined process to initiate a return or exchange for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its unused condition.
Ship the Item
Affix the prepaid shipping label provided by our portal to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing