Frequently Asked Questions
Everything you need to know about shopping with SHENHE.
How long does shipping take?
Standard shipping typically takes 7-12 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please contact our support team to initiate a return request.
Which payment methods do you accept?
SHENHE accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
Can I modify or cancel my order after it's placed?
Orders can be modified or canceled within 12 hours of placement. After this window, the order enters the fulfillment phase and can no longer be changed, though you may still return it once received.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and will be calculated during the checkout process.
How can I ensure I am choosing the right size or model?
Each product page includes a detailed description and a size guide. If you are still unsure, our customer service team is available 24/7 to provide specific recommendations based on your needs.